Refinance process revealed: How to complete your auto refinancing application

To start the refinance application process, we need some basic information including your first and last name, email address, phone number, birth date, and where you live. This is because our automotive refinancing lenders provide service in different areas around the country. We currently provide auto refinancing in all U.S. states except in MD, MS, NE, NV and WV. Providing your location information gives them the necessary details to make you a refinancing offer.

Enter refinance co-borrower (if applicable)

If you are using a co-borrower while refinancing your vehicle, this is where you need to enter the rest of their information. Their information is similar to the information you just entered for yourself. It includes their contact information, annual income, where they live, how long they have lived there, and if they rent or own. Remember that adding them to your refinance contract may be able to help you qualify for better rates.

Submitting your vehicle information is the next step in the process. We need this info to get an accurate vehicle valuation and provide you with personalized refinance offers. This is also required so lenders know which vehicle you are refinancing along with the vehicle's options, any special features, modifications, and other key details that affect its value. You can easily find your vehicle’s information by performing a vehicle identification number, or VIN, lookup. Another way to look for your vehicle info is by using our Department of Motor Vehicles, or DMV, search integration. You can do this by entering your license plate number and state. Alternatively, you can manually enter your vehicle information.

Find by VIN

Your vehicle's VIN number is usually the fastest way to import your vehicle specifications, make, model, and other features into our refinancing platform.

Find by license plate

You can enter your vehicle information easily by using your license plate number and entering your state. Our platform connects directly to the Department of Motor Vehicles in your state.

Find by make and model

You can also find your car by vehicle make and model. This is a good way to enter the vehicle data if you do not have the plate number or VIN on-hand. To do this, add the year, make, model, and style.

In this step, you will need to provide lenders with a few more details so they can create your customized refinance offers. They need to better understand your living and financial situations to provide you with the most competitive refinance offer for your loan. Think of this application step as a personal interview where we get to know you. When you finish entering this information, we perform a soft credit pull which will not affect your credit score+ to see credit report information.

Enter your street address, city, state, zip code, and how long you have lived there. We need your location details to match them with lenders in your area. Also, select the option for whether you rent or own your residence along with the associated rental or mortgage payment amount. Finally, enter your yearly income and employment status to complete the personal information picture for lenders.

Verify that all of your personal, co-borrower (if applicable), and vehicle information is correct. This information is displayed on the confirmation screen. If anything is misspelled, incorrect, or inaccurate, use the edit button to make changes and corrections. Hit the "Submit information" button to check your rate when everything looks accurate and you are ready to move forward in the refinance process.

Next, you need to select your existing car loan you would like to refinance. Our platform will perform a soft credit pull+ using the information you provided earlier in the refinance process. Using this information, we can view existing loans on your credit report and import them directly into your refinance application. How cool is that!?

Review the imported loans, and find your existing loan. Use the "Select Existing Loan" button to select it. Make sure the original loan amount, current loan balance, term, APR, and monthly payments are accurate. If you cannot find the loan you want to refinance, use the "None of the Above" option at the bottom of the page to continue using estimated amounts.

Help us understand more about the vehicle you are refinancing. Our platform imports a list of options and features commonly found on your vehicle's make and model. Select the equipped options and features from the provided list to help lenders understand your vehicle's true value.

It is time to find refinance offers! The next step provides available refinance loan options and compares them with your current loan. The options presented can include flexible term loans and the lowest payment options with highlighted savings amounts. Locking in your rate is the next step.

Enter your email address and password to create your account. The summary on this page highlights estimated saved amounts by monthly and total dollar values. Your vehicle and refinanced loan terms are also presented here. Double check this information to make sure everything looks good.

Your social security number, or SSN, is also needed at this step to perform a credit check for your application. This final credit check performs a hard credit pull which usually impacts your credit score+.  Your privacy and the security of your information is extremely important to us, and we always securely store your information.

We may require additional information about your residence and employment histories. Our residence history profile needs at least three years of housing information. If you have moved frequently and have lived for less than three years at your current address, complete the residence history fields with previous addresses and information.

Your employment history profile requires similar information. If you have worked multiple jobs over the past three years, please provide those employer details. Include the type of your employment or status, your past employer’s name, your job title at the company, number of years and months worked there, company phone number, and your level of education while working there.

Refinancing your auto loan gives you the opportunity to help protect your vehicle with special offers. These offers include things like guaranteed auto protection or GAP, extended vehicle protection plans, key replacement programs, and cosmetic care packages. For a small addition to your monthly refinance payment, you can have peace of mind that your vehicle is in good hands.

Car key replacement program

Do you forget your keys often? Have you misplaced multiple key fobs? Our key replacement program might be just the thing you need and can help you out. Learn more about comprehensive car key replacement programs.

Extended vehicle protection

Is your factory warranty expired or nearing its expiration date? Our extended vehicle protection helps cover repair costs and problems you encounter.

Cosmetic care packages

Worried about your car not looking its best? Our cosmetic care packages can keep it looking sharp with dent, ding, tire, and windshield protection.

Uploading your documents starts the auto refinance loan finalization process. You will need to send us a few types of documents to confirm the personal and vehicle information you entered earlier in the process. They include your driver’s license, proof of insurance, and vehicle registration.

Make sure your driver’s license is valid and send a picture or scan of the front and back of the license. For insurance, make sure it is for the vehicle you are refinancing and also valid for the current insured term. Your vehicle registration must also be valid for the current year. Send all of these documents over, and we can begin the finalization process!

About Uploads

For uploads, the max file size is 15MB. Documents must be in either JPG, PNG, or PDF formats. For pictures, make sure the entire document (all 4 corners) is clearly visible and all text and information in the document is in focus and readable. Make sure nothing is covering up or obscuring any part of the document or picture. See how to upload your refinance documents.

The refinance process is almost complete! Signing the contract documents and mailing your title and limited power of attorney, or POA, is part of this step. This document allows lenders to act on your behalf in a limited capacity for processing transactions with the Department of Motor Vehicles and when working with the Secretary of State concerning the lien on your vehicle. You must have your limited POA notarized for identity verification purposes.

Once these last steps are finalized, congratulations! You have finished the refinancing process and set up your new loan. If you have any questions or need help with this step, talk to your loan officer. They will be happy to walk you through the process and provide additional information.